Virgin Currency knows that peoples’ issues change; you’ll be able to experience financial hardships due to unemployment, burns, issues, an organic disaster, or other unanticipated impact on your family members money and you will/otherwise expenditures.
If you are worried about your financial updates and you can believe that you’re troubled otherwise could possibly get not be able to meet your financial obligations, we could possibly manage to help.
How do we let?
When your economic issues possess altered and you are not able to pay your bank account(s), you can request direction by doing all of our On the web Hardship Application. Please be sure you gain access to the latest mobile matter you have got joined around. A code would be delivered to establish your own term one which just is also proceed with the software.
Excite have factual statements about your revenue, expenses and you will possessions readily available before you start the applying. When you begin filling out your information, try to finish the software because you will become not able to save your self and you will come back to the proper execution in the a later on phase.
If you’re unable to supply the web based Difficulty Application, you can implement by the getting a copy of the PDF Adversity Application form and you will communicating with so you’re able to us from the or send so you can united states at the PO Field 3453 Quarterly report NSW 2001.
- Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) payday advance cash loans Virginia AFSL/Australian credit license 238098 is the borrowing supplier and you will issuer from the new Virgin Currency Bank card. For individuals who keep other Citigroup Handmade cards, In a position Credit, Unsecured loan equipment (s) and additionally companion affairs your request for monetaray hardship assistance might be applied on all your valuable account.
- When we have obtained their done form, our representatives commonly get in touch with that talk about your position and you can choice and this can be accessible to help you.
- You aren’t needed to bring help files during the time you complete the application. We’ll inform you whenever we wanted help files, examples include not restricted to Bank Comments, proof of money and you can/otherwise medical certificate.
- If you’ve been otherwise continue to be purchasing insurance coverage towards the Mastercard membership(s) you happen to be eligible to make a claim to the insurance carrier. Your account report tend to mean the name of the insurance company your have to get in touch with. An agenda would not prevent you from applying for monetaray hardship advice for folks who still want it.
- Since we found their consult that you require monetary difficulty advice and you will within the techniques such as the go out you are on a medication program, their fees history will be stated due to the fact ‘blank’ to your credit bureaus. This will be practical behavior whenever revealing to have users feeling financial hardship.
- Your credit / account may be frozen ever since we found the application to own difficulty recommendations, just in case accepted, within the entire period you’re on monetaray hardship. Capacity to interact blog post your financial Difficulty assistance will be based on your cards otherwise account condition.
Currently applied?
Once we discover your application, our very own Monetaray hardship People usually evaluate the job to decide qualifications and you may solutions, and can get in touch with you to definitely discuss the next tips.
During this time period, if the items alter or you must explore your application you could contact our Monetaray hardship Team on 1800 255 304 from 9am-9pm, Friday – Tuesday (Sydney time) except personal getaways.
Supporting Records
You are not required to render help documents at the time you fill in the job. We shall tell you whenever we wanted help documents.
Contact us
If you need more information about precisely how we may getting in a position to work with you if you find yourself experiencing economic problem inside appointment your own responsibilities, otherwise would like help with finishing a software, please contact us toward 1800 255 304 Monday to Tuesday off 9am to 9pm AEST, leaving out personal vacations.
