Royal Ace offers their own dedicated mobile app which offers some exclusive games, and you also have the ability to play games on Royal Ace Casino from your mobile browser.
There is a great crossover of games from the desktop site over to the mobile version. This means that you will not be really losing out in terms of game selection when you are playing on the go.
All of the games have been optimized for mobile play, which is ideal. Therefore, the games will fit in well with the smaller screens and run smoothly. While downloadable mobile casino apps tend to run smoother than playing games through a web browser, the Royal Ace Casino mobile experience is still a good one. It is easy to navigate the site and quickly get playing your favorite games.
Usability
When you first elk studios casinos visit the Royal Ace Casino desktop site, you will be facing a very visual experience. A lot of graphics and animations will be used to get the point across rather than text. This makes for a very relaxing experience. The sleek color scheme allows the text that is on the site to really pop out, making it easy to read.
You are quickly shown the latest promotions for new players who sign up for a Royal Ace Casino account. You will also be able to go through the featured games, new titles that have recently been added to the platform or access the entire library of games.
On the home page, you will also see player reviews and the top winners on the site over the past few weeks. The menu system is very easy to use and not inundated with too many options. All of the games run smoothly when you are playing on a desktop computer, no matter what type of computer this may be.
The process of signing up is very straight forward. You simply fill in key info and you will be ready to go. Once you have an account, you can play most games for free or deposit real money and get started on your journey.
Before making your first withdrawal, you will usually have to provide an assortment of identity verification documents, such as ID and proof of address. While the process of conducting transactions is easy, you will have noted already the issues with the processing of withdrawal requests by Royal Ace Casino.
Customer Support
If you are looking to sign up for an account or an existing player and you want to ask a question or get a problem resolved, you will need to contact the customer support team at Royal Ace Casino. This team works on a 24/7 basis, which is ideal.
There is a short FAQ section covering mainly deposit and payout questions. However, a lot of cases will lead to you having to directly contact the support team. There is a live chat support option, which is suited for very basic questions and queries. For more detailed issues, you will want to ring the team by phone or to send them an email.
There is a toll-free phone number for those in the USA, as well as a number for the VIP department. There are also separate support emails for customer support questions and queries about the Royal Ace Casino VIP program.
A lot of customers have complained that the customer support team has not been very helpful when they have had issues relating to making withdrawals. Some feel like they were not being given accurate answers or being asked again and again for the same info or documentation. Therefore, this is something to consider if customer support is going to be a high priority for you when signing up to an online casino such as Royal Ace Casino.
