A balance transfer lets you move the amount you owe on another UK credit card or certain store cards to your Virgin Money or Virgin Atlantic Credit Card (you can’t transfer a balance between Virgin Money or Virgin Atlantic Credit Cards).
Yes. You can transfer a balance from a UK credit card or certain store cards in your name. Just tap the ‘Payments’ icon and follow the instructions. Read the ‘Important information’ carefully before you complete the transfer. To complete the transfer, you’ll need your password. This will be at least 8 characters chosen from 3 or more of these categories: numbers, upper case letters, lower case letters and special characters (such as *!?). Please check your transactions to make sure your balance transfer request has been completed as expected. If you have frozen your card your balance transfer won’t be approved.
You can only transfer a balance from a UK credit or certain store cards in your name. If the card is eligible and you have enough available credit (tap the ‘Home’ icon and view your account sum and we’ll take a look.
That’s ok, your transfer may not have gone through yet. It can take up to 3 business days if no extra checks are needed. If we need something, we’ll be in touch. If not, we’ll email you when it’s complete.
You can’t cancel it through the app, but just call our Customer Service Team and we’ll look at whether we can do this.
Yes. You can transfer money to a UK bank or building society account in your name. Just tap the ‘Payments’ icon and follow the instructions. Read through the ‘Important Information’ section carefully before you complete the transfer. You’ll need your password. This will be at least 8 characters chosen from 3 or more of these categories: numbers, upper case letters, lower case letters and special characters (such as *!?). Please check your transactions to make sure your money transfer request has been completed as expected. If you have frozen your card your money transfer won’t be approved.
Virgin Points
Just tap the ‘More’ icon and then ‘Flying Club’. If you’ve given us your Flying Club number, you’ll be able to see the points you’ve earned with your credit card during your last statement period. If you can’t see https://paydayloansohio.net/cities/north-jackson/ your points, it’s usually because we don’t have your Flying Club number. To update this in the app, go to the same screen (tap ‘More’ and then ‘Flying Club’) and enter your Flying Club number – it’s a 10-digit number which starts with a 1. It may take a few days for this to update, so keep checking back. If there are any issues, we’ll let you know. If you can’t remember your Flying Club number, enter your details on Opens in a new window/tab Link opens in a new window to get a reminder.
The app will show the Virgin Points you’ve earned with your credit card during your last statement period. Remember, if you get a refund for a purchase you make, those points will be taken off. Previous points earned can be viewed on your statements. You can view these in the app. Simply tap the ‘More’ icon then ‘Statements’.
Lounges
Simply show the Lounge Pass on the app to a Lounge host (just tap the ‘More’ icon then ‘Lounges’ and ‘See Lounge Pass’). They’ll get you registered and show you around.
Apple Pay
Yes. If you are the primary cardholder you can add your Virgin Money or Virgin Atlantic Credit Card using our app.
