General Pleasure Rating
- 5 ourteennetwork stars
Geek Squad Feedback
I filed a declare report . My television quit employed (bluish screen). I called greatest buy, they guided me to NERD GROUP with a failed attemptedto fix this dilemma. We compensated $1500 for the television plus $398 when it comes down to amazing guarantee if my television demanded their own service, now Im after a month waiting around for a PART to come in. no maintenance day, and each and every opportunity I call they tell me it will probably arrive WEDNESDAY, it’s been 4 WEDNESDAYS now. It’s come the worst event actually ever! They explained so it might be up to 90 days that I would have to wait for the ROLE before they contemplate it getting replaced. how do other people would with no circumstances they get and how much time is we suppose to wait when it comes to activities we spend extra guarantee onto feel set? You shouldn’t spend anything at all for warranty. It’s not worthwhile and it’s really not probably help your situation by sitting around and waiting around for worst services!
Owned huge television from Best purchase on for $. Purchased TECHNICAL Squad, Total technical agreement for your set up and 1 yr. provider arrange for $100. They developed 4 appts., and cancelled each appt. simply weeks before apply. Each appt. cancelled considering out-of-stock. But, was informed every time that devices was a student in STOCK. Today, , received (5th notice) another e-mail of cancellation due to products are out-of-stock. We nonetheless have no my personal brand-new television, reimbursement of $ to most useful purchase, nor the technical group charge of $. Is told through ideal Buy Co., they will maybe not reimburse the Geek team $100 charge.
Taken care of a site contract for big TV. Called repeatedly. They address, take down resources and hang up. Got a few visits for the tech to arrive. They just don’t show and don’t phone. Customer care do nothing. TV still not working precisely. Ideal purchase does nothing to fix the issueplete run-around. Do not spend your hard earned money regarding the service agreements. They don’t support all of them.
I got myself something through Best purchase with a 2 12 months Geek team defense program. I returned the merchandise (unopened) and obtained complete refund rapidly through greatest Buy but technical Squad would not reimburse the price of the coverage arrange. I tried via cellphone along with internet based cam – both refused. When it were claimed upfront when I purchased the program that there surely is no refund, i might not need purchase it.
Rewriting an assessment as they could fix the problem on the same big date after talking to the manager responsible. Solomon was available in to my residence and managed to fix every little thing I had to develop for the gaming computer. Actually valued your own punctual feedback.
Visit affirmed with technical team customer support for 2-6pm in addition to representative calls me each morning they are visiting my personal homes from 12-2pm which I’m perhaps not room. Broker Solomon from Orlando region technical group tells me that I need to reschedule my personal appt. Poor customer support.
Among worst experience. Have a LG washing machine and have nerd team defense for 4 age. The equipment breaks down in a couple of months. Role is replaced of the external business. Device again reduces 4 era in the past a couple of years. Every time the parts is changed. The 5th time role is replaced, we query to have the equipment changed. They tell me in the event the parts is available then there’s you should not replace the entire machine. So I reserve the session in order for them to download the busted part.
