General score Click to acquire more information
The overall status reflects the present county on the app. They is the reason all app analysis but prioritizes the newest ones.
36% of reviews are 5 performers
11per cent of ranks were 4 stars
12percent of rankings are 3 stars
12percent of ranks become 2 movie stars
28% of ratings include 1 movie stars
All ratings
Sodium & Mud
I have attempted to use this software many times during the last several months and have now come really disappointed every time. It has got fantastic potential and I actually want to think its great but it possess pretty major usability troubles, delays in notifications of received information (which means the client has kept the cam session before I’m informed they have delivered a message) combined with insufficient openness about computerized messages. Now I gotten a notification of a chat information so when I went to react i could see the application has already delivered several computerized emails into the buyer with wrong info. These communications weren’t programmed to the application by me and so I do not know how they were best free hookup apps Los Angeles produced. The response the consumer received ended up being incorrect because informed the girl that the girl order number didn’t exists, in fact it is incorrect. We have a very unsatisfied consumer to deal with. I do perhaps not faith this application to respond to my personal people and possess switched it well once again.
Having A Laugh Female Style
Removed this software after four weeks. Half enough time would never reopen on my phone to respond to inquiries from potential customers therefore no possibility of realtime speak. Very buggy. From time to time the application simply wouldn’t normally opened. Maybe not a good feeling kept for me or my clientele. Will continue my personal browse.
Developer answer
Hi, there. Thanks to take committed to go away this evaluation and supply all of us with this opinions. We’re sorry to know you experienced these problems whenever using the app. If you are nevertheless using it, i recommend the removal of the application and re-installing they. If you find yourself nonetheless noticing these issues, i recommend contacting our support employees to take a closer look into this. Be sure to contact all of our assistance staff directly with the intention that this matter is generally troubleshot and investigated in more detail
Get A Whiff @ Cherry Pit Crafts
Planned to such as this, but found it are very difficult both for myself and my personal visitors. Irrespective of want auto-reply was utilized clients envisioned an immediate answer 24/7.
Designer reply
Hi, there. Thank you so much when deciding to take the amount of time to exit this assessment and offer you with this specific suggestions. We’re sorry to listen to the app did not workout together with your shop. In the event that you reference our very own Shopify email instructions ) it notes different ways to create automated communications to suit your users. One tip is to try to let consumers understand the offered hours for your group to reply. Thanks a lot once again for extend! -Marty, Shopify help
Patagonia Bend
I want to enjoy it, it undoubtedly has many annoying shortfalls. My most significant intend usually together with the aside information, it’d become wonderful to simply disable the chat completely and keep hidden they from web site on a schedule. I actually do this manually occasionally therefore I’m not getting pinged on my off days, but somehow clients are nonetheless able to submit communications. Then software helps to keep bugging me that “a consumer was awaiting a response” and “Make sure you react to the consumer before they break free!” despite the fact that You will find an away information set with details of tips reach you if the cam window is meant to get “sealed.” We simply have anyone (myself) handling on the web customer support, and I also should not continually be “On” and “offered.” I prefer how good they integrates with Shopify because it is a native application, plus the inbox web page and software work. I like how easy and quick it’s to solve dilemmas and respond to questions whenever a consumer hits
Designer reply
Thank-you to take committed and discussing this opinions with our company. We can observe how having the power to schedule the chat access and being in a position to disable many of the notifications tends to be helpful. We’d be happy to discuss this with these developing staff, therefore we can continue to making our very own app much better. Cheers! -Elias, Shopify Support
