‘No reimbursement, perhaps not just a dime’: male battles with Lowe’s to have washer, dryer delivered

After three efforts, he looked to Information 6 for assistance

ORLANDO, Fla. – When a Central Florida guy stated he previously difficulty getting a $1,500 reimbursement for a washer and dryer after three delivery that is unsuccessful, he contacted Information 6 hoping of having outcomes.

“I have not had this type of discouraging experience buying products or services,” James Johnson stated.

He and their wife necessary to change the washer and dryer inside their Lake Nona house, so that they visited Lowe’s, where they discovered the pair of devices available for sale.

After asking the washer and dryer purchase for their Lowe’s charge card, the few planned the 2 what to be sent to their house by way of a third-party business that handles shipments when it comes to do it yourself shop.

If the deliveryman arrived, Johnson discovered the delivery had been incomplete.

“He stated, ‘All We have is just a dryer’,” Johnson told Information 6. “No washer.”

Reluctant to simply accept a partial distribution, Johnson delivered the dryer as well as planned a delivery date that is new.

“I didn’t like to just just take control of the unit that is single I experienced covered both,” he stated.

Relating to Johnson, the distribution business later called to see him the devices could be fallen down three times prior to when anticipated and also at a right time Johnson and their spouse weren’t offered to be house.

Johnson arranged for the next member of the family become here as soon as the deliverymen came back.

“i obtained a call at the office from my stepdaughter who’s panicking,” said Johnson. “She’s like, ‘Your washer and dryer are both right here however the man regarding the vehicle claims the washer is damaged.’”

For the time that is second Johnson declined to simply accept the things.

Then he came back to Lowe’s, where Johnson stated he had been guaranteed both products will be delivered in good condition the weekend that is following.

“Saturday rolls around, now they appear with a washer. No dryer,” Johnson stated. “I became dumbfounded. I really couldn’t think they might screw it 3 times in a line.”

After buying the washer that is identical dryer set from your home Depot, which Johnson stated had been effectively delivered 3 days later on, he came back to Lowe’s to acquire a reimbursement for the devices he’d initially bought there.

“(An assistant manager) stated, ‘We’ll problem that reimbursement at this time. You need to see it 24 to 48 hours,” Johnson stated.

Johnson examined their Lowe’s charge card stability a day or two later on therefore the $1,500 charge ended up being nevertheless there.

“No reimbursement. Perhaps Not really a dime,” Johnson stated.

Johnson claims he had been struggling to achieve anybody whenever the customer was called by him solution quantity located on the Lowe’s website, so he said filed a dispute with all the bank that issued his Lowe’s bank card.

Once the fee had been nevertheless perhaps maybe not reversed weeks later on, Johnson called the bank card business once more.

“They said my washer and dryer was in fact brought to the store,” stated Johnson, whom claims he had been informed the $1,500 cost would stick to their charge card.

“We watch Channel 6 news each and every morning. I’m like, we’ve got to offer it a try,” said Johnson. “I called Information 6.”

News 6 contacted the business workplace for Lowe’s by e-mail. A Lowe’s representative quickly responded.

“Our objective would be to make sure we’re providing outstanding experience for every client. We apologize when it comes to delays that Mr. Johnson experienced, and regret that people weren’t able to resolve this matter sooner,” he penned.

Within twenty four hours, Johnson stated he received a call from the neighborhood Lowe’s shop apologizing for the distribution dilemmas and offering a full refund.

“Man, they have outcomes,” Johnson stated of their experience with Information 6. “They positively get outcomes. So I’m thrilled.”

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Emmy Award-winning investigative reporter Mike DeForest happens to be Central that is covering Florida for over 15 years. Mike joined up with Information 6 in the same way Florida officials started counting hanging chads when you look at the aftermath associated with the 2000 presidential election. Since that time, he has got covered a number of the biggest news occasions in Central Florida.